A:
Warranty: 18 months (parts & workmanship).Lifetime Support: Technical guidance & paid maintenance.Spare Parts: Genuine components with global dispatch.On-Site Services: Installation supervision and SAT support.
- Q: What about after-sales service?
- Q: What shipping methods do you offer?A:Global shipping via:Express: DHL/UPS/FedEx/TNT (3-7 days).Air Freight: For urgent large equipment (5-10 days).Sea Cargo: Economical for bulk orders (FOB/CIF terms).Confirm method before order placement.
- Q: What is your delivery time?A:Standard Equipment: 3-5 working days after payment (most items in stock).Customized Systems: 4-8 weeks (timeline confirmed post-design approval).Urgent orders: Contact us for expedited options.
- Q: How do you guarantee quality?A:Pre-Production Samples: Approval before mass production.Strict Process Control: Real-time monitoring during manufacturing.Final Inspection: 100% testing with FAT (Factory Acceptance Test) protocols.Certified Materials: 316L/304L stainless steel with Ra ≤ 0.5μm surface finish.
- Q: Why choose us?A:15+ Years of Expertise: Specialized in R&D and manufacturing of pharmaceutical equipment (sterilizers, reactors, lyophilizers, etc.).Custom Solutions: Tailor-made designs for GMP-compliant processes.End-to-End Support: From engineering to validation documentation.Global Compliance: Adherence to cGMP, ASME BPE, and ISO standards.
- Q: Are you a factory or trading company?A:We are a professional manufacturer with integrated R&D, production, and quality control facilities. We provide OEM/ODM services for pharmaceutical equipment and welcome clients to audit our factory in Jiangsu, China.